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Embracing ambiguity in the design of non-stigmatizing digital technology for social interaction among senior citizens

机译:在为老年人之间的社交活动设计非污名化数字技术时要含混

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摘要

In this paper we report our early experience with the design of technology for senior citizens. We take as our point of departure a pre-study of the ways in which older adult living occurs at three different senior housing facilities in southern Sweden. We contribute to the current debate concerning the ways in which digital technology can be designed to enable new types of living arrangements for the ever growing population of older people. We focus on technology designed to support the social rather than physical challenges of growing older. In particular we discuss how designing for social interaction can circumvent the stigma associated with being lonely in light of diminishing social networks, changed patterns of interactions with family, moving to a new neighbourhood, and the loss of a spouse. We will suggest that designers, in the design of digital technology for social interaction, deliberately leave room for ambiguity to make it possible for people to leave their intentions of use unarticulated. Furthermore, recognizing that many everyday activities already act as enablers for social interaction, we suggest utilizing such activities as an approach for design. We will support our suggestions by introducing three perspectives: a perspective emphasizing that the population of older adults is one of resourceful individuals; a perspective on social interaction emphasizing its circumstantial nature as an inherent part of everyday activities; and a perspective on the role of digital technology emphasizing its role as merely one of many resources present for human action. Finally, we will present an example concept showing how an enhanced TV remote control may be designed to enable social interactions without inflicting too much on the original experience of watching TV and most importantly, without stigmatizing the people using the remote control as lonely individuals craving the company of others.
机译:在本文中,我们报告了我们在老年人技术设计方面的早期经验。我们以预先研究瑞典南部三个不同的高级住房设施中老年人的生活方式为出发点。我们为有关如何设计数字技术以为不断增长的老年人口提供新型生活安排的当前辩论提供帮助。我们专注于旨在支持老年人的社会挑战而非身体挑战的技术。尤其是,我们将讨论社交互动的设计如何克服社交网络的减少,与家庭互动的方式的改变,与新邻居的关系以及失去配偶而带来的孤独感。我们将建议设计师在设计用于社交互动的数字技术时,请刻意留出歧义的空间,以使人们有可能将其使用意图明确表达出来。此外,考虑到许多日常活动已经可以促进社交互动,因此我们建议将此类活动用作设计方法。我们将通过引入三个观点来支持我们的建议:一个观点是强调老年人口是有才智的人之一;另一个观点是:关于社会互动的观点,强调其作为日常活动固有组成部分的环境性质;以及对数字技术作用的看法,强调了数字技术仅作为人类行动的众多资源之一。最后,我们将提供一个示例概念,说明如何设计增强型电视遥控器以实现社交互动,而又不会过多地影响观看电视的原始体验,最重要的是,不会因为孤独的人渴望使用遥控器而给使用遥控器的人带来耻辱。他人的陪伴。

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